Cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Upon successful cancellation, we will provide you with a cancellation ID. Please request cancellations by emailing TTi Sales prior to order processing.
If you refuse an
order, there will be a 65% Restocking charge.
Shipping Claims:
If you accept an order that appears to be damaged and sign for it, you are assuming the responsibility. If you suspect that the package is damaged, please document that with the courier. All shipping claims must be filed within the terms of the courier. You must inspect the contents upon receipt and notify us within 24 hours of receipt if there is damage to the product or the order. We cannot accept any claims after 24 hours of order receipt.
Warranty, Guarantees:
We do not warranty or guarantee any products. Please contact the Manufacturer for Warranty and Guarantee information.
Verbal Orders:
We will be happy to assist you with your ordering via the telephone. However, we will require E-mail or Fax confirmation from you before we will ship the order. E-mail confirmation from you will represent that you have read and agree to our purchase & return policies. If you order is shipping to an address other than your billing address, we may require approval from your credit card company or bank.