We cannot accept cancellations on special order products or orders that have begun the processing stage. We cannot accept verbal or e-mail requests.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted and your order was shipped after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented in our system as received after the order was shipped the order cannot be returned.
If you refuse an
order, there will be a 65% Restocking charge.
Shipping Claims:
If you accept an order that appears to be damaged and sign for it, you are assuming the responsibility. If you suspect that the package is damaged, please document that with the courier. All shipping claims must be filed within the terms of the courier. You must inspect the contents upon receipt and notify us by submitting our form within 24 hours of receipt if there is damage to the product or the order. We cannot accept any claims after 24 hours of order receipt.
Warranty, Guarantees:
We do not warranty or guarantee any products. Please contact the Manufacturer for Warranty and Guarantee information.
Verbal Orders:
We will be happy to assist you with your ordering via the telephone. However, we will require E-mail or Fax confirmation from you before we will ship the order. E-mail confirmation from you will represent that you have read and agree to our purchase & return policies. If you order is shipping to an address other than your billing address, we may require approval from your credit card company or bank.
